Facilities and Operations Launches Text and Email as Options to Request Service

With four ways to submit a request for maintenance or custodial support – text, email, phone or online service request form – the Facilities Services Center has never been easier to contact.

November 12, 2021

Facilities and Operations has launched texting and email as options to submit service requests to our 24/7/365 Facilities Services Center, becoming the first Ivy League institution and one of the first top tier universities across the country to offer service requests by text. The new technological offerings, developed in partnership with CUIT, join the existing 24-hour phone line and online portal to make on-the-go maintenance requests easier through mobile devices. 

These additional request channels are available to students, staff, faculty and visitors on the Morningside and Manhattanville campuses for maintenance and other facilities-related assistance from the Facilities Services Center – a 24/7/365 help desk staffed with live personnel.  When submitting a text to 212-854-2222 or email to [email protected], please include the following information: 

  • A brief description of the issue 

  • The exact location of the issue  

  • Your UNI, if affiliated with the University 

The Services Center will respond to the text or email message confirming receipt and asking for additional details, if necessary, before coordinating maintenance or custodial attention. Staff will be dispatched as soon as possible for emergency and urgent requests, with standard work orders created for all other requests. 

Maintaining a safe, beautiful, and functional campus environment is at the heart of Facilities and Operations’ mission, and these enhancements are part of CUFO’s overall commitment to innovation, continuous improvement, and excellent customer service.